Coursework RFET RFEI

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Uploaded: 17.06.2017
Content: Курсовая Техника принятия управленческих .zip 896,36 kB

Description

Course work. Technique of making managerial decisions in a crisis situation

CONTENT

INTRODUCTION 3
1. FEATURES OF ADMINISTRATIVE DECISION MANAGEMENT TECHNOLOGY 5
1.1. Theoretical approaches to the essence of management decisions 5
1.2. Classification of management decisions 10
1.3. Development of management decisions 13
2. ANALYSIS OF SERVICE QUALITY OF PJSC SBERBANK OF RUSSIA 17
2.1. Analysis of the activities of PJSC "Sberbank of Russia" and the environment of its operation 17
2.2. Assessment of the quality of sales, customer service and image of PJSC "Sberbank of Russia" in order to develop a management solution for its improvement 21
3. ADOPTION OF THE MANAGERIAL DECISION ON OPTIMIZATION ORGANIZATION OF THE MARKETING BANK AND ANTI-CRISIS CLIENT-ORIENTED STRATEGY STRATEGIES PJSC "SBERBANK OF RUSSIA" 27
CONCLUSION 34
LIST OF USED LITERATURE 36


The purpose of the work is to study the theoretical techniques of making managerial decisions and evaluate the bank´s activities with a view to making a decision on improving the quality of servicing of the client-oriented bank of PJSC "Sberbank of Russia" in a crisis.
Tasks:
- to consider the essence and classification of management decisions;
- analyze the algorithm for developing and making managerial decisions in the organization;
- to analyze the activities of PJSC "Sberbank of Russia" and the quality of its servicing with a view to making managerial decisions;
- development of a management decision to develop strategic directions for the development of PJSC "Sberbank of Russia" to improve the quality of services.
The object of the research is the role of the tactics of development and the technique of making managerial decisions in the organization, the subject is the relations that are placed in the process of making managerial decisions and the factors affecting it in the example of PJSC "Sberbank of Russia".
The work used as general scientific methods of research: analysis, synthesis, comparison, and so on, and special methods: economic-statistical, economic-mathematical, balance, calculating and constructive, etc.
This work consists of an introduction, three chapters, conclusion, a list of sources used.

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