MEI Business communications control 10 questions

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Task 1. Describe your ability to communicate using known
You are the communicative qualities of the individual. 3

Task 2. Classify the types of gestures that you use in business communication. 3

Task 3. Specify the psychological techniques for achieving an attitude to yourself interlocutor. 3

Task 4. Name the six rules of Dale Carnegie, the following which allows you to influence
on people. 4

Task 5. Indicate the sequences of the main actions that are necessary
take in the process of preparing for a business conversation. 6th

Task 6. Basic rules, which are recommended to adhere to
telephone communication? 8

Task 7. Analyze the production conflict, in which you happened
be a participant (identify the type of conflict, highlight its phases, ways out of it). 10

Task 8. The ability to listen from all human skills is the most difficult. What prevents to listen? 12

Task 9. Why is it worthwhile, before the talks, to identify the best alternative to the failed
deal? 13

Task 10. What do you need to do in order to improve in business communication? 15

Additional information

Task 1. Describe your ability to communicate, using the communicative qualities of a person known to you.
When communicating with others, I primarily use the method of calm conviction, clear logical reasoning. When setting tasks and goals for subordinates - I give the conversation a dominant accent. When discussing working moments I take into account the opinion of all opponents, I accept advice, I hold a discussion in the form of a dialogue, I do not allow my personal ambitions to come out. To the interlocutors I am friendly, encourage and encourage the leading dialogue.
When a conflict situation arises in a team, I try to convince every employee of his correct point of view, I give arguments and facts of the veracity of their words.
I am able to listen to extraneous criticism in my address, I highlight for myself those facts on which it is necessary to continue working or eradicate


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